Refund policy

Return Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible, the item must be in the same condition you received it—unworn or unused, with tags, and in its original packaging. Please also include your receipt or proof of purchase.

To initiate a return, email us at info@mazamadesigns.com. If your return is approved, we’ll send instructions on how and where to send your package. Please note: items sent back without prior authorization will not be accepted.

Return Shipping Costs

Buyers are responsible for the cost of return shipping. A return shipping label can be provided upon request, and the cost will be deducted from your refund.

If you have any questions about the return process, feel free to reach out to us at info@mazamadesigns.com.

Damages & Issues

Please inspect your order upon arrival and contact us right away if the item is defective, damaged, or if you received the wrong product. We’ll evaluate the issue and make it right as quickly as possible.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)

• Custom or personalized items

• Personal care goods (such as beauty products)

• Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.

If you’re unsure whether your item qualifies, don’t hesitate to reach out—we’re happy to help.

Exchanges

The fastest way to get what you need is to return your item and, once accepted, place a new order for the replacement product.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status. If approved, a refund will be issued to your original payment method. Please note, it may take additional time for your bank or credit card company to process and post the refund.