Return & Refund Policy
Thanks for shopping at MazamaDesigns.com. If you are not entirely satisfied with your purchase, we're here to help. You can return eligible items within 365 days of your order date.
Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. We know you sometimes have to open the box to see if something is right, so the original packaging doesn't have to be intact. The item just can't have been used.
We accept returns from customers in the United States only.
How to start a return: Go to our returns portal and look up your order with your email or zip code and your order or tracking number. Pick the items you're sending back and tell us why, then choose a refund, store credit or an exchange. We'll give you a prepaid return label to ship your items back.
Return Shipping
If you added Checkout+ at checkout, return shipping is free and your prepaid label costs you nothing.
If you didn't add Checkout+, you pay for return shipping. The label cost comes out of your refund or store credit. If you choose an exchange, you pay for the label in the portal.
Exchanges
Want a different color or a different product? Choose an exchange in the returns portal. We'll send out your new item once your return is on its way.
Damaged, Defective or Wrong Items
Please inspect your order when it arrives. If an item arrived damaged, is defective or isn't what you ordered, start a return in the returns portal and upload a photo of the item. Our team will review it. Once it's approved, return shipping is on us and you can choose a refund, store credit or an exchange.
Package Protection
If you added Checkout+ at checkout, your order is protected against loss, theft and damage in transit. If your package goes missing or arrives damaged, file a claim in the returns portal. If it arrived damaged, include a photo. Once your claim is approved, we'll send a replacement. If the item is out of stock, we'll give you a refund or store credit instead.
If you didn't add Checkout+, your order isn't covered for loss or damage by the carrier.
Non-Returnable Items
The following items can't be returned:
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Items marked final sale
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Free promotional items (for example, a free item included with a purchase)
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Custom or personalized items
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Gift cards
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment), or issue store credit if that's what you chose. You will receive the credit within a certain number of days, depending on your card issuer's policies.
Contact Us
If you have any questions about your return, contact us at help@mazamadesigns.com or 541.797.7623.